• Summary of the Primary Care Fall Prevention Multimedia Training Package

• Fact Sheet 1 Defining the Problem
• Fact Sheet 2 Risk Factors
• Fact Sheet 3 Incorporating Fall Assessment Interventions
• Fact Sheet 4 Medications and the Risk of Falling
• Fact Sheet 5 ABGS Algorithm
• Chair Stand Test
• Tandem Stance Test
• Timed Up and Go Test
• How to use your Physician Patient Profile Excel - Video

• Home Exercise Program Handout
• Recommendations for Good Sleep Habits
• Seniors' Falls Can Be Prevented

• Physician Patient Profile Report Request Form

The Leading Edge: Chronic Disease Management (CDM) (Video)

This video chronicles Dr Vanita Lokanathan's experience with implementing the collaborative approach to managing care in a rural practice and highlights the use of the CDM Toolkit, recall systems, group visits, community engagement, and the use of specialists in a team approach.

Making Big Changes (Video)

This video chronicles the experience of Dr Neil Hilliard, a general practitioner from Chilliwack. It shows how one physician practice can dramatically improve patient outcomes and enhance professional satisfaction over a 12-month period by implementing a proactive planned approach to care for patients with chronic illness.

Electronic Medical Records (Video)

See how an isolated region uses electronic medical records to improve quality and continuity of primary care.

Primary Care Fall Prevention Video

• Confidentiality Agreement
• DRAFT GMV Narrative Report
• GMV Change Package key Concepts Summary
• PSM, GMV, HL Improvement Charter
• GMV Letter of Invite
• GMV Collaborative Plan
• GMV Practice Survey
• GMV Patient Evaluation
• PSM Action Plan
• HL Brown Bag Medication Review
• HL Office Practice Patient Survey
• HL Plain Language Checklist
• HL Teach Back Tip Sheet for Clinicians CD
• Self-Management Support: A Health Care Intervention (BC Ministry of Health)
• Self-Management Support: A Study and Implementation Guide (Fraser Health)
• Capabilities for Supporting Prevention and Chronic Condition Self-Management (Australian Government)
• Physician Resource Guide to Patient Self-Management Support (American Medical Association)
• Roles Worksheet
• Brief Action Plan (BAP) Checklist

• BAP Tracking
• BAP Tracking Example

• PSM Skill Building Session (23 Nov) Presentation Slides (PDF)
• Brief Action Planning - A White Paper

• Capacity Chart
• Confidentiality Agreement
• Group Medical Visits Activity Satisfaction Tracker
• Group Medical Visits Calculation
• Group Medical Visits Resource Billing Guide 
• Know Your Processes
• Patient Satisfaction

• Group Medical Visits for Specialists Presentation Slides

Group Medical Visits (Video)

Introducing group medical visits to a clinical practice is an effective way of supporting patients to manage their chronic conditions by providing information, advice, and hands-on care within a group setting.  

This video shows how Dr Frank Egan in Victoria uses group visits to empower patients with challenging chronic conditions.

Supporting Patient Self-Management (Video)

Supporting Patient Self-Management demonstrates the "Three Questions" technique that physicians can use to help patients create an action plan to support self-management of their chronic condition(s). The video promotes and encourages patient self-management through Group Medical Visits (GMV), where patients openly discuss the self-management process, ask questions related to their chronic conditions, and get support from their peers.

Revitalizing Family Practice (Video)

Self-Management support is a two-way communication process that encourages interaction between the patient and members of the health care team. It is designed to help patients learn how to adopt healthy behaviors, problem solve, and eventually improve their self-care.

The overall goal of self-management support is to increase the patients' self-confidence in their ability to change their own behaviors.

MOAs on the Move (Video)

This video illustrates the evolving role of Medical Office Assistants (MOAs).

In today’s changing health care environment, the role of MOAs is more important than ever. Practice improvements are necessary to accommodate an aging population and the associated increase in chronic disease management. MOAs can help initiate and implement both administrative and clinical practice improvements.

Personal Health File (Video)

This video demonstrates how patient self-management programs can benefit from the use of personal health files and explores how the use of these patient-maintained print versions of an electronic medical record can inspire patients to take charge of looking after their own health.

Antidepressant Skills Workbook--Dr Ron Remick (Video)

Psychiatrist, Dre Ron Remick discusses the use of the Antidepressant Skills Workbook for patients with mild to moderate depressive disorders.

Medical Assistants: Addressing Language & Culture in Health Care Practices

Mimimally Disruptive Medicine

Dr. Victor Montori spoke to the 2009 Transform symposium sponsored by the Mayo Clinic Center for Innovation on the reasons why many patients don't comply with treatment prescriptions.

Health Literacy

In Collaboration with BC College of Family Physicians, Ministry of Health and Vancouver Coastal Health we have developed a 6 minute YouTube video to provide education and tool to family physicians around the topic of Health Literacy. 

Coaching Patients for Successful Self-Management

This clip is a preview of a 14-minute video discussing how to both develop an action plan to support healthy behavior change and ensure patients are taking their medications appropriately.

Videos Shown at PSM Skill Building Session - Nov 23 2011

• Bob Newhart Stop It
• Argument Clinic
• Lighthouse
• Alli & Alli using the Motivational Interviewing Readiness Ruler (Annotated)

• Advanced Access & Office Efficiency Workbook: Office Practice Redesign in Primary Health Care
• 3rd NAA - tracker and run chart - paper
• 3rd Next Run Chart Template
• 3rd Next Available Appointment Tracker
• Patient Experience Survey
• Action Plan Blank
• Action Plan Sample AA & OE
• Storyboard Template
• Backlog Formula
• Run Chart Paper Template 3rd Next - Blank
• Cycle Time Considerations
• Cycle Time Tool
• Demand Tracker - Blank
• Change Package
• Health Literacy Tips
• Improvement Charter
• Interruptions Log
• Know Your Processes
• Patient Appointment Card
• PDSA Worksheet-Blank
• Monthly Measures
• Practice Change Plan
• Reason for Patient Visit Card - sample
• Reducing High Yield Waste Efficiency
• Sample Schedule for Efficiency Activity Spreadsheet
• Supply Tracker (weekly)
• Time Management Suggestions

• Advanced Access Decreased Wait Times in Primary Healthcare

• 3rd NAA-Tracker and Run Chart
• 3rd Next Available Appointment Tracker
• Action Plan - Blank
• Backlog Formula
• Capacity Chart
• Demand Tracker
• Know Your Processes
• Patient Survey
• Run Chart Template
• Supply Tracker
• Time Management Suggestions

• Improved Access, Efficiency & Capacity in Specialty Practices Presentation Slides

Advanced Access: Taming of the Queue (video)

Advanced access is an innovative approach to scheduling patient appointments. It’s a structured and systematic method to ensure that patients can see their doctor when they need to and at a time that is convenient for them.

Many BC physicians, working in a variety of practice settings—including solo, group, and specialist practices—have successfully adopted the advanced access method, reporting an average increase of 20-25% in practice revenue.

Advanced access helps physicians manage their practices more efficiently and relieves stress on everyone.

Group Medical Visits:

Creating Opportunities for GMVs 

Brief Action Planning (BAP)

BAP

• Algorithm - Mental Health Module 
• Algorithm - Medication

• MDQ 
• Global Assessment of Function (GAF)
• Alcohol Use Disorders Identification Test (AUDIT)
• Alcohol Use Disorders Identification Test (AUDIT) - Guidelines for Use in Primary Care
• Generalized Anxiety Disorder (GAD7) Screening Questions
• Mental Health Care Plan - 1
• Mental Health Care Plan - 2
• Montreal Cognitive Assessment (MOCA)
• Patient Health Questionnaire for Depression (PHQ-9)
• Patient Health Questionnaire for Depression (PHQ-9) - BC Guidelines
• Standardized Mini-Mental State Examination (sMMSE)

• DSM-V
• Perinatal Depression Resource
• Brief Action Plan
• Cognitive Behavioural Interpersonal Skills (CBIS) Manual
• CBIS Manual - French Translation 
• CBIS Manual - Chinese Translation 
• CBIS Manual - Farsi Translation 
• CBIS Manual - Korean Translation 
• CBIS Manual - Punjabi Translation 
• CBIS Manual - Indigenous
• Problem List Action Plan
• Diagnostic Screening Interview Sheet
• Family Physician Guide
• Supported Self-Management for Depression-Handout
• Standardized Mini-Mental State Examination (sMMSE)
• Depression Toolkit
• Self-Care Depression Program-Primary Care Manual
• Cognitive Impairment
• Cognitive Behavioural Skills Manual

• Relaxation MP3 file
• Resource List
• Problem List

• Plan G Form
• Anxiety BC Prescription Pad
• Bounce Back Referral Form

• GPSC Billing Guide
• SGP Guide to Fees

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Regional Support Team Tools

• Blank Action Plan
• AMH Implementation Plan
• Monthly Clinical Practice Narrative/Data Report
• Aggregate Clinical Practice Narrative/Data Report
• Case Study A & Problem List
• Case Study B & Problem List

• Bounce Back
• Antidepressant Skills Workbook
• Cognitive Impairment: Recognition, Diagnosis & Management an Primary Care

• Overview
• Doc Talk   
• Ask the Questions   
• Diagnostic Screening Interview
• Problem and Resource Lists
• CBIS Skills
• Bounce Back
• Ben and the ASW
• Get Moving
• Getting Real
• Kick Start Recovery
• Living LIfe to the Full (DVD preview)